Alonuko Terms and Conditions for Bespoke Orders
This document tells you the terms and conditions on which we sell Alonuko Bespoke products. Last updated on 27th March 2024.
1 Definitions and Interpretation
In this agreement the following terms have the following meanings:
"Alterations" - Any moditications whether major or minor, required by the Client during and after completion of the Garment.
"Alteration Fee" - Additional charges for alterations.
"Balance" - The final payment towards the Garment.
"Collection" - When the Client collect their Order.
"Collection Fitting" - The allocated appointment where the Client can collect their Order.
"Cosultation" - The initial appointment between Alonuko and the Client where the potential Order is discussed to begin the process.
"Delivery" - The process of Alonuko sending the Order including the Garment to the Client by a third party shipping courier.
"Deposit" - A sum payable as a first instalment of the total Order value, which Alonuko will detail in the Client's Order Pack and is required to be paid by the date specified in the Order Pack.
"Express Order" - This is when a Garment is required within the Express Period.
"Express Fee" - The exact charge in addition to the Fee's that will be added to the Client's Order value, if they are an Express Order.
"Express Period" - This is a timeframe which Alonuko set to confirm whether an Order is an Express Order, this timeframe can change depending on Alonuko's production capacity.
"Fee(s)" - The payment for individual services provided by Alonuko.
"Garment" - Is the item(s) of clothing that Alonuko is designing and making for the Client.
"Instalment(s)" - A sum of money due as one of several payments for the invoice total, spread over a period of time.
"International Client" - Is any Client whose residence is outside the UK.
"Late Fee" - Is an amount added to the Order invoice if a Client fails to pay any instalment or requested payment by the due date.
"Major Alterations" - Alterations Alonuko concludes will take longer than sixty (60) minutes.
"Minor Alterations" - Alterations Alonuko concludes will take less than sixty (60) minutes.
"Measurement Guide" - Is a guide on how the Client takes their body measurements specifically designed by Alonuko to help Clients measure themselves accurately.
"Order" - Is the item(s) and Garment(s) purchased.
"Order Pack" - A document including information on the Client's order and important dates.
"Order Value" - Total sum of the Order.
"Scheduled Payment(s)" - Deposit(s), Instalment(s) and Balance(s) with specified due dates.
"Sketch" - 2 dimensional rough drawing using a pencil or pen on paper.
2 References to clauses are, unless otherwise stated, references to clauses of this Agreement.
3 The headings to the clauses are for convenience only and shall not affect the construction or interpretation of this Agreement.
4 Term
The term of this Agreement (the "Term") will begin on the date of the Agreement is signed by the Client and will remain in full force and effect until the completion of the Order, subject to earlier termination as provided for in this Agreement. The Term of this Agreement may be extended by mutual written agreement of the Parties.
5 Bespoke Service
5.1 A Bespoke Order means the Garment(s) in the Order Pack has been designed from scratch.
5.1.1 The Garment design(s) will be presented in the form of a Sketch created by Alonuko.
5.1.2 The Garment design(s) is based on the Client's preferences.
5.1.3 The Client and Alonuko will work collaboratively to create the design.
5.1.4 Alonuko does not imitate other brand designs but can be used as inspiration.
5.2 The Bespoke service includes in-person fittings at the Alonuko showroom or online fitting(s) within the Order Value.
5.2.1 Additional fittings may incur an additional fee.
5.2.2 The fittings included will be outlined on the Order Pack.
5.2.3 Any fittings taking place outside the UK, may incur an additional fee.
5.3 A Toile service is included in the Bespoke service within the Order Value.
5.3.1 The Toile service includes a Toile fitting at the Alonuko showroom or online.
5.3.2 The Toile fitting is focused on marking any alterations needed to achieve the best fit.
5.3.3 Alonuko is not liable for the Client changing body size from the date the measurements are taken either by Alonuko or by the Client resulting in Major Alterations.
5.3.4 The Garment(s) is created based on the exact measurements of the Toile following the Alterations confirmed by the Client.
5.4 Minor Alterations are included in the Bespoke service until the Collection fitting stage.
5.4.1 Minor Alterations can be requested at the Collection fitting, subject to availability and an additional fee.
5.5 Major Alterations are an additional fee throughout the Bespoke service.
5.6 International Client's will receive a picture of the Garment(s) to approve before the Order is dispatched.
5.7 All Garment(s) are made specifically for the Client.
6 Consultation
6.1 The Client must book a Consultation appointment either in-person at the London, UK Alonuko showroom or online.
6.2 The Consultation Fee is required for all Consultation appointments.
6.2.1 For missed, cancelled or rescheduled appointments within three (3) calendar days before the original appointment date, the Consultation Fee is non-refundable.
6.2.2 Cancellations are accepted up to 3 days prior to the Consultation date resulting in a refund of the Consultation Fee, subject to the transaction fee. This Clause does not apply to Consultation appointments booked during a Trunk Show, pop-up or tour event.
6.3 The Consultation description and what is included in this appointment will be outlined on the appointment booking form.
6.3.1 A Sketch will be presented to the Client during or after the Consultation.
6.3.2 It is up to the discretion of Alonuko to provide more than one (1) sketch per Bespoke Consultation appointment.
6.4 Alonuko aim to take the Client's measurements during an in-person Consultation appointment.
6.4.1 If time does not allow for this or the host is not trained to take measurements, then a measurement appointment will be scheduled separately once the Deposit payment has been paid.
6.5 If the Client can not visit the Alonuko showroom in-person, they will be responsible for providing their own measurements using the Alonuko measurement guide. This guide will be sent to the Client via email.
6.5.1 Client's who provide their measurements to Alonuko are responsible for ensuring that all body measurements are accurate.
6.5.2 Alonuko will not be liable for a the incorrect size of a Garment(s), which has been made based on the measurements provided by the Client.
6.5.3 The Client is liable for the measurements provided to Alonuko.
6.5.4 Alonuko is not liable for any wrong measurements sent by the Client, resulting in Major Alterations for the Garment(s).
7 Order Confirmation
7.1 Once the Client has placed an order or had a Consultation, Alonuko will provide the Client with an Order Pack outlining the Order Value and additional Fees in the form of a Proforma Invoice, Garment(s) sketch, fitting dates and payment plan including the Deposit(s), Instalment(s) and Balance(s) amount alongside the due dates.
7.2 If the full Deposit has not been received by the date specified, the Order will not be secured and production will not begin.
7.3 If the full Deposit has not been received by the date specified, the Order Value will no longer be valid and is subject to change.
7.4 If the Deposit(s) and Instalment(s) have not been paid by the dates specified on the Order Pack, Alonuko will not begin any work on the Order.
7.5 Once the full Deposit(s) has been paid, Alonuko will confirm the payment has been received via email and the important dates for the Order will be confirmed with the Client.
7.5.1 If the Client does not receive an email confirming the Deposit(s) payment has been received or the important dates have not been confirmed in the Order Pack, the Client must assume their Order is not being processed and must notify Alonuko immediately.
8 Fees and Charges
8.1 All fees outlined in the Order Pack are inclusive of materials and labour.
8.2 Fees can be added to the Order Pack by Alonuko and the Client will be notified of the additions.
8.3 Fees can be added to the Order Pack if the Client adds items to their Order.
8.4 VAT of 20% is included in all item and service fees unless specified otherwise.
8.5 To book a Consultation appointment, a Consultation Fee is charged to the Client.
8.6 If a Garment is required within six (6) calendar months of when the Consultation appointment takes place,, then an Express Fee will apply.
8.6.1 The Express Fee amount will be decided by Alonuko and can be dependent on the complexity of the design required along with the production timeframe.
8.7 Delays made by the Client cause a delay in production and an Express Fee can be applied to the Order. Examples of delays include but not subject to; late payments, re-scheduled fittings or delayed approvals.
8.7.1 In the event that Express Fees are incurred, the Client will be notified and the Fee will be added to the Order Pack invoice and payment plan section.
8.8 Any Alterations deemed required by Alonuko or requested by the Client at any time, may result in additional Fees.
8.8.1 If Alonuko concludes the Alterations as Minor Alterations, they will be completed at no additional cost to the Client.
8.8.2 If Alonuko concludes the Alterations as Major Alterations, Alonuko will notify the Client and confirm the cost for the Alterations.
8.8.3 Alteration Fees are required to be paid within seven (7) calendar days before any Alteration work begins.
8.8.4 Alteration work may cause the completion date to change and move upcoming fitting dates or dispatch dates. The Client will be notified of any date changes. If Alterations are required once the Order is completed, a new collection date or dispatch date will be scheduled.
8.9 Alonuko may apply a Late Fee to the Clients Order if any payments are overdue.
8.9.1 If the Client does not pay the Instalment(s), Balance(s) or additional Fees by the due dates specified on the Order Pack or in email, Alonuko may apply a Late Fee to the Clients Order.
8.9.2 The Late Fee will be between 5% and 10% of the Order Value.
8.9.3 The Late Fee will be added to the invoice proforma and payment plan section of the Order Pack.
8.9.4 Once a Late Fee has been applied to the Order, a new due date will be specified for the overdue scheduled payment(s) and the full Late Fee will be added to this payment.
8.10 If any scheduled payments are overdue, Alonuko is not permitted to issue a Late Fee and can reject a new payment date.
8.10.1 If Alonuko rejects a new payment date for the overdue scheduled payment(s), Alonuko can cancel the Order if Alonuko concludes there is not enough production time to meet the current Order completion date.
8.11 If the Client if unable to pay any Instalment(s) or Balance(s) by the due dates specified on the Order Pack, the Client must inform Alonuko more than seven (7) days prior to the due date.
8.12 The Client is not permitted to receive their Order until the full Order Value including additional Fees has been paid.
8.12.1 If the Client is unable to pay the full Order Value by the due date, Alonuko will give the Client a new payment date and the Collection Date or dispatch date will be rearranged accordingly.
8.13 The Balance(s) payment to complete the Order payments is due seven (7) calendar days before the Collection Fitting or Dispatch date.
8.14 If a Client is late to their fitting appointment, the time will be deducted from the allocated time slot and there will be no additional time added. If a further fitting appointment is required or the fitting appointment is required to be rescheduled, a new appointment Fee will be applied to the Order.
8.14.1 The new appointment Fee amount will be outlined on the Order Pack.
8.15 If external fabric prices increase, the Client will be notified and charged the additional amount in GBPs.
8.15.1 This amount will be capped up to 10% of the Order Value.
8.16 All Fees and Scheduled Payments are charged in GBPs.
9 Alteration Service
9.1 Alonuko offers an exclusive Alteration service for Alonuko clients.
9.2 This service allows clients to request minor or major alterations to the size and/or design features.
9.3 This service is charged separately and is additional to the Order Value.
9.4 All Alterations must be requested by the end of the Collection Fitting or 7 days after the delivery of the Order.
9.5 This service can only be used for Bridal dresses and not products sold on the Alonuko website.
10 Payment
10.1 All Fees and Scheduled Payments due from the Client will be outlined in the Order Pack.
10.1.1 The payment plan will break down the Order Value into Deposit(s), Instalment(s) and Balance(s) amount and any additional Fees.
10.1.2 All Scheduled Payments include VAT of 20%.
10.2 The Client must ensure that all payments are paid by the due dates specified on the Order Pack; failure to do so can result in the Order completion being delayed and a Late Fee being applied to the Order, pursuant to Clause 7.9.
10.2.1 A payment is considered paid once it has cleared in the Alonuko's bank account or is confirmed as successful by the payment processing provider.
10.3 Alonuko will request payment in the form of an online invoice.
10.3.1 The Client can make a payment through the online invoice.
10.4 The Client has the option to request to make a bank transfer payment.
10.4.1 It is at Alonuko's discretion whether to allow the Client to make a bank transfer payment.
11 Delivery/Collection
11.1 The Cllient is eligible to collect their Order from Alonuko or have the Order delivered by a third party courier.
11.1.1 If the Client chooses to have a Collection Fitting at the Alonuko shoowroom, Alonuko will provide the Client with an allocated date and time for the Collection fitting.
11.2 The Collection fitting gives the Client the opportunity to try on the Garment(s) and ensure that the Garment(s) is what was ordered.
11.2.1 The Collection fitting can be an online fitting at the Client's request, if they are an international Client.
11.2.2 The Client can request Alterations during the collection fitting.
11.2.3 Alonuko's Alteration service is subject to availability.
11.2.4 All Alterations requested at the Collection Fitting will be an additional cost.
11.2.5 If the Client is dissatisfied with any aspect of the Garment(s), this must be made known to Alonuko during the Collection Fitting.
11.2.6 If the Client requests Alterations at the Collection Fitting and Alonuko confirms availability for the service, a new Collection Fitting date will be scheduled.
11.2.7 If the Client requests Alterations at the Collection Fitting and Alonuko confirms availability for the service, the Alteration Fee will be invoiced and the Alteration service will begin once the full Alteration Fee has been paid.
11.3 The full Order Value must be paid by the Client before the Client can take possession of the Order.The full Order Value, additional Fees and shipping Fees must be paid by the Client before the Client can take possession of the Order.
11.4 If the Client chooses to have their Order delivered, the cost of delivery will be charged closer to the scheduled dispatch date.
11.4.1 The delivery Fee is not included in the item(s) prices.
11.4.2 Alonuko is not responsible for any delivery Fees incurred during the Order process or at the end of the Order process.
11.4.3 All delivery Fees must be covered by the Client before the dispatch date.
11.4.4 The Client will receive a picture of the completed Garment(s) before the Order is dispatched and the Client is required to approve the pictures before Alonuko dispatches the Order.
11.4.5 A dispatch date will be scheduled by Alonuko and outlined in the Order Pack once the Deposit(s) has been paid.
11.4.6 The full Order Value must be paid by the Client before the scheduled dispatch date. Alonuko will not dispatch an Order without the full Order Value is paid.
11.4.7 If Order Value is not paid in full by the dispatch date, the Order is at risk of not being dispatched by the specified date.
11.4.8 The Client will receive an email from Alonuko detailing the shipment details such as the tracking number, delivery address and possible custom fees.
11.4.9 Once the Order has been dispatched, if the Client does not receive the order by the estimated delivery date outline in the shipping details, the Client must notify Alonuko immediately.
11.5 Alonuko is not liable for any tax or custom charges requested by the destination country.
12 Our Liability
12.1 Alonuko will take responsibility fot eh quality of the Garment(s) and Order item(s).
12.1.1 Alonuko offers a quality guarantee on all fabric(s) used on the Garment(s) and Order item(s).
12.1.2 Alonuko offers a quality guarantee on the finishing of the Garment(s) and Order item(s).
12.1.3 The quality gurantee does not include responsibility for the quality of Zips. Zips that may be faulty after the Collection Fitting or Order delivery are not Alonuko's responsibility.
12.1.4 All zips will be tested by Alonuko 3 times for the Client's assurance.
12.2 Alonuko is not liable for the Client providing wrong body measurements.
12.3 Alonuko does not take responsibility for the fit of the Garment(s) if the Client's size or body measurements have changed since the measurements have been provided or taken by Alonuko.
12.3.1 It is advised that the Client notifies Alonuko of any size or body measurement changes. If this results in a Major Alteration, there will be an Alteration Fee charged to the Client.
12.4 The Client must ensure that all payments are paid by the due dates specified on the Order Pack; failure to do so can result in the Order completion being delayed and a Late Fee being applied to the Order, pursuant to Clause 8.9.
12.5 If Alonuko does not create the Garment(s) agreed in the Order Pack or are of poor quality, Alonuko's only obligation will be at their discretion to:
12.5.1 Replace or repair any Garment(s) or item(s) that are incorrect or of poor quality.
12.5.2 Refund the Client the Deposit(s), Instalment(s) and/or Balance(s) paid.
12.6 Alonuko shall have no liability to the Client for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
12.7 Without prejudice to foregoing, Alonuko's total aggregated liability to the Client under and/or arising in relation to this contract shall not exceed the amount paid by the Client for the Order.
12.8 Nothing in this contract shall exclude or limit Alonuko’s liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which Alonuko are not permitted to exclude or limit as a matter of law.
13 Order Cancellation
13.1 If the Client cancels the Order at any time, any Deposit(s), Instalment(s) and Balance(s) paid towards the Order are non-refundable and non-transferable.
13.2 If the Client cancels the Order at any time, any progress made on the Order will not be completed or delivered to the Client.
13.3 If Alonuko cancels the Order, in compliance with Clause 8.10.1, any payments paid towards the Order Value are non-refundable and non-transferable.
13.4 Consultation Fees are refundable minus the transaction fee, if the Consultation appointment is cancelled more than three (3) calendar days in advance.
13.4.1 If the Consultation appointment is cancelled within three (3) days prior to the Consultation date, the Consultation Fee is non-refundable and non-transferable.
13.5 If the Client has scheduled a Consultation during a Trunk Show, pop-up or tour event, the cancellation policy is specific to that event and will override the policy set out in this Terms and Conditions.
13.5.1 The cancellation policy for Consultation appointments during a Trunk Show, pop-up or tour event will be outlined on the booking form.
13.6 If an Order is cancelled before the Deposit(s) has been paid, the Consultation Fee paid is non-refundable and non-transferable.
13.7 No returns are permitted, as Garment(s) are designed Bespoke and Made-to-order for the Client.
14 Pandemics/Epidemics
14.1 If as a result of a published official Government guidlines in response to a Pandemic or Epidemic, the Client is required to change the date of their event, impacting their original Order due date, the following measures and policies will apply;
14.1.1 The Client should notify Alonuko via email, of the need to change their wedding date as a result of the Government guidelines published on any offical government website impacting their original event date.
14.1.2 The Client will have a period of twenty-one 21 calendar days from the date of the initial notification, pursuant to Clause 12.1.1, to provide Alonuko with a newly planned event date via email.
14.1.3 All Deposit(s) and Payments paid for the Client's original Order completion date will be valid against the new Order completion date for a maximum of sixteen (16) calendar months from the date of the original event date and will not be returned.
14.1.4 Alonuko will try as much as possible to accommodate all events that will take place within sixteen (16) calendar months from the Client's original event date, subject to availability.
14.1.5 If the Client reschedules their event date outside the sixteen (16) calendar month limit, pursuant to Clause 12.1.3, any payments paid towards the Order will not be refunded, in accordance with Clause 11.
14.1.6 All payment dates for the Order after the new event date has been confirmed, will remain the same as seen in the Client's original Order Pack unless stated otherwise by Alonuko.
14.2 If the Client decides to voluntarily re-arrange their event date, to minimise the likelihood of changes to the official Government guidelines in response to a Pandemic or Epidemic possibly impacting the Client's original event date, the following measurements and policies will apply;
14.2.1 The Client should notify Alonuko via email, of the desire to change their event date to minimise the potential impact of a Pandemic or Epidemic on the future event plans.
14.2.2 The Client will have a period of twenty-one 21 calendar days from the date of the initial notification, pursuant to Clause 12.1.2, to provide Alonuko with a newly planned event date via email.
14.2.3 All Deposit(s) and payments paid for the Client's original Order completion date will be valid against the new Order completion date for a maximum of twelve (12) calendar months from the date of the original event date and will not be returned.
14.2.4 Alonuko will try as much as possible to accommodate all events that will take place within twelve (12) calendar months from the Client's original event date, subject to availability.
14.2.5 If the Client reschedules their event date outside the twelve (12) calendar month limit, pursuant to Clause 12.1.3, any payments paid towards the Order will not be refunded, in accordance with Clause 11.
14.2.6 All payment dates for the Order after the new event date has been confirmed, will remain the same as seen in the Client's original Order Pack unless stated otherwise by Alonuko.
14.3 If as a result of the impact of a Pandemic or Epidemic, the Client decides or is foreced to cancel the event, the normal cancellation policy as seen in Clause 11 will apply.
14.3.1 If an Order is cancelled after the Deposit(s) and/or any instalment(s) have been paid then the Client will lose the Deposit(s) and/or Instalment(s) paid, pursuant to Clause 11.
15 Indemnity
To the extent limited by the applicable law, Alonuko and the Client agree to indemnify and hold harmless each other, from any and all claims or liabilities which may arise from the indemnifying parties’ performance of this Agreement, except to the extent that such claims or liabilities arise from the gross negligence or wilful action or inaction of the other indemnified party.
16 Mediation
16.1 With respect to any dispute arising from the formation, rights or duties under, or termination of this Agreement, all such matters shall be subject to this alternative dispute resolution provision.
16.2 Within thirty (30) calendar days after a dispute is identified, Alonuko and the Client shall use their best efforts to jointly seek an informal resolution to the dispute.
17 Entirety
17.1 This Agreement, contains the entire agreement of the Parties, and there are no other promises or conditions in any other agreement whether oral or written.
17.2 Neither this Agreement nor any term or provision of it may be modified in any way other than by instrument in writing signed by the Parties.
18 Notices
Any notice under this Agreement shall be in writing and signed by the Parties giving it and shall be served by delivering it personally, or sending it by pre-paid recorded delivery or registered post to the relevant party or by sending it by email to the relevant email address notified by the relevant party to the other party.
19 Third Party Rights
The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement and no person other than Alonuko and the Client shall have any rights under it. The terms of this Agreement may be varied, amended or modified and this Agreement may be suspended, cancelled or terminated by agreement in writing between the Parties and this Agreement may be resigned, in each case, without the consent if any third party.
20 Governing Law and Jurisdiction
20.1 This Agreement between Alonuko and the Client shall be treated as though it were executed and performed in the United Kingdom and shall be governed by and construed in accordance with the laws of the United Kingdom. Any cause of action of the Client with respected to services ordered from Alonuko must be instituted within six months after any purchase of be forever waived and barred.
20.2 All actions shall be subject to the limitations set forth in the terms and conditions as provided in this Agreement. The language used herein shall be interpreted as to its fair meaning and not strictly for or against any party.
20.3 All legal proceedings arising out of or in connection with this Agreement shall be brought solely in the United Kingdom and the Client expressly submits to the jurisdiction of said courts and the Client consents to extra-territorial servicer or process;
20.4 Shall any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the Parties and the remaining portions shall remain in full force and effect.
20.4.1 To the extent that anything is or assiciiated with Alonuko is in conflict or inconsistent with this Agreement, this agreement shall take precedence and representations which may have been made explicitly do not form a part of the Agreement nor have they induced you to enter it.
20.4.2 Nothing in this Agreement should be deemed to remove any of the Clients statutory rights as a consumer.
Privacy Policy
Introduction This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe. We want you to be fully informed about your rights and how Alonuko uses your data. If the information below does not answer all your questions, please do not hesitate to contact us.
Definitions
The definition of the personal data means any information relating to identified or identifiable natural person. An indentifiable per is one who can be indentified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online indentifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
When do we collect your personal data?
• When you make an enquiry for a custom garment, we will require you to fill in an enquiry form.
• If we post a picture of you on social media, we may ask for your social handle to tag you in the picture.
• When you engage with us on social media.
• When you contact us via email or phone call.
What sort of personal data do we collect?
• When you call us, your number will be stored in our recent call list.
• When you email us, your email will be stored in our mail box online.
• When you fill in the enquiry form, we will ask for your full name, telephone number, email address and home address.
• Your social media handle when you contact us through a social media platform or if we post a picture of you.
How and why do we use your personal data?
Any personal data we collect will be used to give our customers a good service. As we provide a bespoke service, we keep the contact details of our clients to keep them informed of the process for their garment and any fittings scheduled. We ask for our clients delivery address for any swatches we need to post to them, we will always let the client know if we send anything to their delivery address. We ask our clients for their billing address to include in any invoices we send to them. We may store images of our clients that we have taken with their permission or if they have sent these to us via email and post these on social media for advertisement purposes. We will keep the email addresses to send promotional material, for example, when we release a new collection.
How do we protect your personal data?
We know that security matters to all our clients, with this is mind we treat your data with the utmost care and take all appropriate steps to protect it.
Access to your personal data is password-protected.
If at any point, we believe the password may be known by a persons who is not a team member employed by Alonuko, we will be sure to change that password to make sure your data is not compromised.
How long will we keep your personal data?
We will keep your email address indefinitely but we will only use this for business planning purposes. For example, to show how many potential clients and confirmed clients we have had.
If you fill in an enquiry form and send it to Alonuko via email, this file will be kept in the mail box until the mail box is full and the email is deleted. The information on the enquiry form will not be referred to once the enquiry is finished or if you do not respond to our last email to you indicating that you are finished with your enquiry. Our emails are secured with a password which will be changed if we believe someone not employed by alonuko has this knowledge.
Who do we share your personal data with?
We will not share any of your personal data with any third parties unless you give us permission to do so.
What are your rights over your personal data?
You have the right to request:
• Access to your personal data we hold about you, free of charge.
• The correction of your personal data when incorrect, out of date or incomplete.
• The deletion of the data we hold about you.
• That we stop using your personal data for direct marketing.
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• You can contact us to request to exercise these rights at any time by sending us an email or calling us.
• If we choose not to action your request, we will explain the reasons for our refusal.
Your right to withdraw consent; Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
How can you stop the use of your personal data for direct marketing?
You can respond to our email or email us separately to opt out of receiving these. You can also call us to notify us that you would no longer want to receive our marketing communications.
Social Media
We use our social media platforms to advertise our work to the public. We would request to use the content you have sent to us or that we have taken ourselves on our social media platforms. This will be used to show our potential clients the work we have done, like a portfolio. By purchasing a product from Alonuko, you are agreeing to have your pictures shared on all our social platforms, including but not limited to organic and paid ads, and on our website.
Contact Information
Email: info@alonuko.co.uk, enquiries@alonuko.co.uk
Tel: 02072052327
Address: Unit 3, 40 Creek Road, SE8 3FH