Alonuko Terms and Conditions- Made to order

This document tells you the terms and conditions on which We sell Alonuko made to order products (Products).

You should print a copy of these terms and conditions for future reference.

Paying for Alonuko products indicates that you accept these terms and conditions together with our Privacy Policy. If you do not accept these terms and conditions, do not purchase Alonuko products.

1. Information About Us
“We” are Alonuko Ltd; Company No. 08178191. We are registered in England and Wales with our registered address 332 Commercial Way, London, SE15 1QN. Our VAT number is 309507015. Our email address is order@alonuko.co.uk.

2. Service Availability
We can ship world-wide, any shipping costs will be stated at the checkout.

3. Your Status
By placing an order through Alonuko, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are at least 18 years old; and,
  •  You are resident in one of the Serviced Countries.

    4. How The Contract Is Formed Between You and Us

    • After placing an order and us accepting your order, you will receive an email from us which will include your order details. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you a confirmation email (the “Order Confirmation”).

    • We will not process your order until payment has been received in full. The contract between us (“Contract”) will only be formed when We send you a order confirmation

    • If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed, you will be unable to amend your order. If your order has already been dispatched, please return the Product to us in accordance with our Returns Policy.

    • The Contract will relate only to those Products whose payment We have confirmed in the order confirmation email. We are not obliged to supply any other Products which may have been part of your order until we receive full payment of such Products has been confirmed in a separate Order Confirmation.

    • We are entitled to refuse any order made by you for any reason.

    • When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the bank account used to make your request and that there are sufficient funds to cover the cost of the goods and services.

    5. Consumer Rights
    The Contract does not interfere with your rights as a consumer. If you are an EEA user, as per the agreement you may cancel a Contract within 10 days. In this case, you will receive a credit note of the price paid for the Products in accordance with our Returns Policy.

    6. Availability and Delivery
    Your order will be fulfilled by the delivery date set out in the dispatch confirmation email (“Dispatch Confirmation”), unless there are exceptional circumstances.

    7. Price and Payment

    • The price payable for the Products shall be shown on our Website. Prices advertised on the Website include UK VAT. Delivery charges are shown at the separately when ordering and must also be paid in advance.

    • Payment shall be made by you by the means specified on the Website on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

    • Prices are subject to change without notice but changes will not affect orders which We have already accepted.

    • Due to human error it is always possible that, despite our best efforts, a Product may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

    • We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you the Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

    • Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal.

    • The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

    • Only one promotion code can be used per order.

    8. Our Returns Policy

    All our products are Made to Order specifically for you but if for any reason you are not 100% satisfied with your order, you can return it to receive a credit note or an exchange.

    After your order is placed, you have up to 48 hours to contact us to cancel it and receive a full refund. We do not offer a full refund on our Made to order products after this period. 

    There is a 2-exchange limit, on the 3rd return a credit note will automatically be issued. The credit note is valid for 12 months from the date the return is received or the order is cancelled and can be used on any Alonuko product. If you are eligible for a credit note, you will receive this via email. 

    If you cancel your order before we dispatch your product(s), you will receive a credit note for the full order value. You can not cancel your order after your product(s) have been dispatched but you can return your order once you receive it. Once returned, you will receive a credit note for the value of your product(s). 

    Item requirements for all returns:

    •  Unworn and unwashed
    •  No make-up, deodorant stains or other stains
    •  All Alonuko tags attached (as they were when delivered)
    •  Hygiene seal is not removed (if applicable)

    Please fill in your returns form and include this when sending back your products. If you have misplaced your returns form, please leave a note in your parcel including your order number, full name and reason for return- returns cannot be processed without this information. We aim to process your return within 3-5 working days. You will receive an email confirming your return (“Return Confirmation”) along with a postage invoice as we do not cover any shipping fees. 

    All full price items must be returned and received by Alonuko within 10 calendar days of the date you receive your order. Any orders received after this time period, will be sent back with no return issued. 

    Return Address:

    Alonuko Studio

    214 Unit 7, Harrington Way

    Charlton, London

    SE18 5NR

    Please be aware, we are not responsible for any items lost in transit so we would suggest using recorded delivery.

    If your product(s) are faulty, please email us at order@alonuko.co.uk and we will aim to get back to you within 2 working days.

    9. Our Liability

    • If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

      • Make good any shortage or non-delivery or incorrect delivery; or

      • Replace or repair any Products that are damaged or defective; or

      • Refund to you the amount paid by you for the Products in question.

    • We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

    • Without prejudice to the foregoing, our total aggregated liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

    • Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

    • Nothing in this contract shall exclude or limit your statutory rights.

    • A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

    10.Intellectual Property Rights

    All and any Intellectual Property Rights in connect with the Products shall be owned by Us absolutely.

    11. Indemnity
    You agree to indemnify, defend and hold harmless Alonuko Ltd, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made to you in any form.

    12.Written Communications
    Applicable laws require that some of the information or communications We send to you should be in writing. When ordering with us, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not
    affect your statutory rights.

    13. Notices
    All notices given by you to us must be given to us at order@alonuko.co.uk. We may 
    give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Instagram, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

    14.Transfer Of Rights And Obligations

    • The contract between you and us is binding on you and us and on our

      respective successors and assigns.

    • You may not transfer, assign, charge or otherwise dispose of a Contract, or

      any of your rights or obligations arising under it, without our prior written

      consent.

    • We may transfer, assign, charge, sub-contract or otherwise dispose of a

      Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

      15.Events Outside Our Control

    We will not be liable or responsible for any failure to perform, or delay in

    performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

    A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

    o Strikes, lock-outs or other industrial action.
    o Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. o Fire, explosion, storm, flood, earthquake, subsidence, epidemic/pandemic or other natural disaster.

    o Impossibility of the use of railways, shipping, aircraft, motor transport

    or other means of public or private transport.
    o Impossibility of the use of public or private telecommunications networks.

    o The acts, decrees, legislation, regulations or restrictions of any government.

    Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    16. Waiver

    • If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

    • A waiver by us of any default shall not constitute a waiver of any subsequent default.

    • No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

    17. Severability
    If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub- clause as is permitted by law.

    18.Entire Agreement

    • These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

    • We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

    • Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

      19.Our Right To Vary These Terms And Conditions

    • We have the right to revise and amend these terms and conditions from time

      to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.

    • You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Order Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
    20.Law And Jurisdiction

    These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

    21.After-Sale Service

      • Questions, comments or requests regarding these terms and conditions or our Products should be addressed to order@alonuko.co.uk.

      • If you have any complaints these should be addressed to order@alonuko.co.uk

      •  

      22.Third Party

      By responding #Alonuko you agree to the following:

      You grant to Alonuko and its affiliates and/or related entities a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the Hashtag(s) defined below in any media, including but not limited to on its webpages and social media pages, retailer sites, third party sites, stores for its marketing and/or its advertising. You grant Alonuko the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.

      Alonuko may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.

      You may directly upload User Content or post User Content to your social media accounts. By uploading User Content and posting User Content that you have tagged with Brand hashtags to social media platforms, you grant to the Brand, its third-party service providers who provide content management services including Olapic, and its retail partners (collectively, the “Licensed Parties”) the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded or Brand-tagged User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e- mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Content.

        You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.
        The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using the Services, you are consenting to Olapic’s collection of any personal information you provide, on behalf of the Licensed Parties for the Licensed Parties’ use and disclosure in connection with the use of your User Content as described herein. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the Services or otherwise provide Olapic with personal information. Your personal information may be transferred to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on Olapic’s and its customers’ behalf. By using the Services or otherwise providing Olapic with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms, the Privacy Policy and applicable data protection laws and regulations.
        You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.
        The Licensed Parties reserve the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason.

        Privacy Policy Introduction

        This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.

        We want you to be fully informed about your rights and how Alonuko uses your data.

        If the information below does not answer all your questions, please do not hesitate to contact us.

        Definitions:

        The definition of the personal data means any information relating to identified or identifiable natural person. An identifiable per is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

        When do we collect your personal data?

        • -  When you make an enquiry for a custom garment, we will require you to fill in an enquiry form.

        • -  If we post a picture of you on social media, we may ask for your social handle to tag you in the picture.

        • -  When you engage with us on social media.

        • -  When you contact us via email or phone call.

          What sort of personal data do we collect?

        • -  When you call us, your number will be stored in our recent call list.

        • -  When you email us, your email will be stored in our mail box online.

        • -  When you fill in the enquiry form, we will ask for your full name, telephone

          number, email address and home address.

        • -  Your social media handle when you contact us through a social media

          platform or if we post a picture of you. How and why do we use your personal data?

        Any personal data we collect will be used to give our customers a good service. As we provide a bespoke service, we keep the contact details of our clients to keep them informed of the process for their garment and any fittings scheduled. We ask for our clients address for any swatches we need to post to them to see in person, we will always let the client know if we send anything to their postal address. We may store images of our clients that we have taken with their permission or if they have sent these to us via email and post these on social media for advertisement purposes. We will keep the email addresses to sent promotion material, for example, when we release a new collection.

        How do we protect your personal data?

        We know that security matters to all our clients, with this is mind we treat your data with the utmost care and take all appropriate steps to protect it.

        Access to your personal data is password-protected.

        If at any point, we believe the password may be known by a persons who is not a team member employed by Alonuko, we will be sure to change the password to make sure your data is not compromised.

        How long will we keep your personal data?

        We will keep your email address indefinitely but we will only use this for business planning purposes. For example, to show how many potential clients and confirmed clients we have had.

        If you fill in an enquiry form and send it to Alonuko via email, this file will be kept in the mail box until the mail box is full and the email is deleted. The information on the enquiry form will not be referred to once the enquiry has finished or if you do not respond to our last email to you indicating that you are finished with your enquiry. Our emails are secured with a password which will be changed if we believe someone not employed by Alonuko has this knowledge.

        Who do we share your personal data with?

        We will not share any of your personal data with any third parties unless you give us permission to do so.

        What are your rights over your personal data?

        You have the right to request:

        • -  Access to your personal data we hold about you, free of charge.

        • -  The correction of your personal data when incorrect, out of date or

          incomplete.

        • -  The deletion of the data we hold about you.

        • -  That we stop using your personal data for direct marketing.

        • -  That we stop any consent-based processing of your personal data after you

          withdraw that consent.

        • -  You can contact us to request to exercise these rights at any time by sending

          us an email or calling us.

        • -  If we choose not to action your request, we will explain the reasons for our

          refusal.

          Your right to withdraw consent;

          Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

          Direct marketing

          Your have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

          How can you stop the use of your personal data for direct marketing?

          You can respond to our email or email us separately to opt out of receiving these. You can also call us to notify us that you would not longer want to receive our marketing communications.

          Social media

          We use our social media platforms to advertise our work to the public. We would request to use the images you have sent to us or that we have taken ourselves on our social media platforms. This will be used to show our potential clients the work we have done, like a portfolio. By signing this contract you are agreeing to have your pictures shared on all our social media platforms.

        Contact information Email: info@alonuko.co.uk Tel: 02072052327 Address: 214, Unit 7

        Harrington Way, London, SE18 5NR

        Alonuko Terms and Conditions- Made to order

        This document tells you the terms and conditions on which We sell Alonuko made to order products (Products).

        You should print a copy of these terms and conditions for future reference.

        Paying for Alonuko products indicates that you accept these terms and conditions together with our Privacy Policy. If you do not accept these terms and conditions, do not purchase Alonuko products.

        1. Information About Us
        “We” are Alonuko Ltd; Company No. 08178191. We are registered in England and Wales with our registered address 332 Commercial Way, London, SE15 1QN. Our VAT number is 309507015. Our email address is order@alonuko.co.uk.

        2. Service Availability
        We can ship world-wide, any shipping costs will be stated in an email at the time your invoice is sent.

        3. Your Status
        By placing an order through Alonuko, you warrant that:

        • -  You are legally capable of entering into binding contracts;

        • -  You are at least 18 years old; and,

        • -  You are resident in one of the Serviced Countries.

        4. How The Contract Is Formed Between You and Us

        • -  After placing an order and us accepting your order, you will receive an email

          from us which will include your order details and invoice for you to make payment. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an email that includes your invoice (the “Order Confirmation”).

        • -  We will not process your order until payment has been received in full. The contract between us (“Contract”) will only be formed when We send you a payment receipt.

        • -  If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed, you will be unable to amend your order. If your order has already been dispatched, please return the Product to us in accordance with our Returns Policy.

        page1image57304448
        • -  The Contract will relate only to those Products whose payment We have confirmed in the payment confirmation email (“Payment Confirmation”). We are not obliged to supply any other Products which may have been part of your order until we receive full payment of such Products has been confirmed in a separate Payment Confirmation.

        • -  We are entitled to refuse any order made by you for any reason.

        • -  When making a request you undertake that all details you provide to us

          requesting goods or services are true and accurate, that you are an authorised user of the bank account used to make your request and that there are sufficient funds to cover the cost of the goods and services.

        5. Consumer Rights
        The Contract does not interfere with your rights as a consumer. If you are an EEA user, as per the agreement you may cancel a Contract within 10 days. In this case, you will receive a credit note of the price paid for the Products in accordance with our Returns Policy.

        6. Availability and Delivery
        Your order will be fulfilled by the delivery date set out in the dispatch confirmation email (“Dispatch Confirmation”), unless there are exceptional circumstances.

        7. PriceandPayment

        • -  The price payable for the Products shall be shown on our Instagram page

          and reiterated in the Order Confirmation. Prices advertised on the Instagram page include UK VAT and includes delivery charges for UK residents, any customers outside the UK will be required to pay extra for shipping costs. This is subject to change.

        • -  Payment shall be made by you by the means specified on the invoice in the Order Confirmation and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the Order Confirmation.

        • -  Prices are subject to change without notice but changes will not affect orders which We have already accepted.

        • -  Due to human error it is always possible that, despite our best efforts, a Product may be incorrectly priced. We will verify prices in the Order Confirmation. If the Order Confirmation states an incorrect price, you will be notified as soon as possible, and the corrected invoice will sent to you. You will have a chance to cancel your order for a full refund or we can reject your order and notify you of such rejection.

        • -  We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you the Payment Confirmation, if the

        pricing error is obvious and unmistakable and could have reasonably been

        recognised by you as a miss-pricing.

        • -  Payment for all Products must be by bank transfer.

        • -  The cost of foreign products and services may fluctuate. All prices advertised

          are subject to such changes.

        • -  Only one promotion code can be used per order.

        8. Our Returns Policy
        All our products are made to order specifically for you but for any reason you are not 100% satisfied with your order, please fill in your returns form and include this when sending back your Products. If you have misplaced your returns form, please leave a note in your parcel including your order number, full name and reason for return- returns cannot be processed without this information.

        All full price items must be returned and received by Alonuko within 10 calendar days of the date you receive your order. Any orders received after this time period, will be sent back with no return issued. Please be aware, Alonuko will not cover the shipping costs for the returned order and an invoice for this will be issued. If you have purchased sale products, please request a return via email, you will receive a return deadline date along with any other instructions.

        Item requirements for all returns:

        • -  Unworn and unwashed

        • -  No make-up, deodorant stains or other stains

        • -  All Alonuko tags attached (as they were when delivered)

          We do not offer a full refund on our Made to order products, you can return the items for and exchange or credit note only. There is a 2 exchange limit, on the 3rd return a credit note will automatically be issued. The credit note is valid for 12 months on the date the return is received and can be used on any Alonuko product. If you are eligible for a credit not, you will receive an email confirmation detailing your credit note terms.

          Postage address:
          Alonuko
          214, Unit 7, Harrington Way Charlton, London
          SE18 5NR

          Please be aware that shipping costs are not covered by Alonuko, you will receive an invoice for any future shipping costs. We are not responsible for any items lost in transit so we would suggest using recorded delivery.

        Once we have received your order, we aim to process your return within 3-5 working days and you will be issued a credit note or an exchange. You will receive an email confirming your return (“Return Confirmation”). You can exchange your order up to 2 times, after this point you will be automatically issued a credit note. You can only use your credit note once, if you have reached the limit for exchanges and the credit note usage, you will no longer be eligible for a return.

        If your Products are faulty, please email us at order@alonuko.co.uk and we will get back to you within 2 working days.

        9. Our Liability

        • -  If We do not deliver or if the Products We deliver are not what you ordered

          or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

          • Make good any shortage or non-delivery or incorrect delivery; or

          • Replace or repair any Products that are damaged or defective; or

          • Refund to you the amount paid by you for the Products in question.

        • -  We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

        • -  Without prejudice to the foregoing, our total aggregated liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

        • -  Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

        • -  Nothing in this contract shall exclude or limit your statutory rights.

        • -  A person who is not a party to this Contract has no right under the Contracts

          (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

          10.Intellectual Property Rights
          All and any Intellectual Property Rights in connect with the Products shall be owned by Us absolutely.

          11. Indemnity
          You agree to indemnify, defend and hold harmless Alonuko Ltd, its directors, officers, employees, consultants, agents and affiliates, from any and all third party

        claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made to you in any form.

        12.Written Communications
        Applicable laws require that some of the information or communications We send to you should be in writing. When ordering with us, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not
        affect your statutory rights.

        13. Notices
        All notices given by you to us must be given to us at order@alonuko.co.uk. We may

        give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Instagram, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

        14.Transfer Of Rights And Obligations

        • The contract between you and us is binding on you and us and on our

          respective successors and assigns.

        • You may not transfer, assign, charge or otherwise dispose of a Contract, or

          any of your rights or obligations arising under it, without our prior written

          consent.

        • We may transfer, assign, charge, sub-contract or otherwise dispose of a

          Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

          15.Events Outside Our Control

        We will not be liable or responsible for any failure to perform, or delay in

        performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

        A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

        o Strikes, lock-outs or other industrial action.
        o Civil commotion, riot, invasion, terrorist attack or threat of terrorist

        attack, war (whether declared or not) or threat or preparation for war. o Fire, explosion, storm, flood, earthquake, subsidence, epidemic or

        other natural disaster.
        o Impossibility of the use of railways, shipping, aircraft, motor transport

        or other means of public or private transport.
        o Impossibility of the use of public or private telecommunications

        networks.
        o The acts, decrees, legislation, regulations or restrictions of any

        government.
        Our performance under any Contract is deemed to be suspended for the

        period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

        16. Waiver

        • If We fail, at any time during the term of a Contract, to insist upon strict

          performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

        • A waiver by us of any default shall not constitute a waiver of any subsequent default.

        • No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

        17. Severability
        If any of these terms and Conditions or any provisions of a Contract are

        determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

        Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub- clause as is permitted by law.

        18.Entire Agreement

        • These terms and conditions and any document expressly referred to in them

          represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

        • We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

        • Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

          19.Our Right To Vary These Terms And Conditions

        • We have the right to revise and amend these terms and conditions from time

          to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.

        • You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Order Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

          20.Law And Jurisdiction
          These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

          21.After-Sale Service

        • Questions, comments or requests regarding these terms and conditions or our Products should be addressed to order@alonuko.co.uk.

        • If you have any complaints these should be addressed to order@alonuko.co.uk

          22.Third Party
          By responding #Alonuko you agree to the following:

          You grant to Alonuko and its affiliates and/or related entities a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the Hashtag(s) defined below in any media, including but not limited to on its webpages and social media pages, retailer sites, third party sites, stores for its marketing and/or its advertising. You grant Alonuko the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.

          Alonuko may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.

          You may directly upload User Content or post User Content to your social media accounts. By uploading User Content and posting User Content that you have tagged with Brand hashtags to social media platforms, you grant to the Brand, its third-party service providers who provide content management services including Olapic, and its retail partners (collectively, the “Licensed Parties”) the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded or Brand-tagged User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e- mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Content.

        You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.
        The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using the Services, you are consenting to Olapic’s collection of any personal information you provide, on behalf of the Licensed Parties for the Licensed Parties’ use and disclosure in connection with the use of your User Content as described herein. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the Services or otherwise provide Olapic with personal information. Your personal information may be transferred to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on Olapic’s and its customers’ behalf. By using the Services or otherwise providing Olapic with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms, the Privacy Policy and applicable data protection laws and regulations.
        You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.
        The Licensed Parties reserve the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason.

        This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from alonuko.myshopify.com (the “Site”).

        Personal information we collect
        When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

        We collect Device Information using the following technologies:
        - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
        - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
        - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

        Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal details), email address, and phone number. We refer to this information as “Order Information”.

        When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

        How do we use your personal information?
        We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
        - Communicate with you;
        - Screen our orders for potential risk or fraud; and
        - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

        We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

        Sharing you personal Information
        We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

        Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

        Behavioural advertising
        As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

        You can opt out of targeted advertising by using the links below:
        - Facebook: https://www.facebook.com/settings/?tab=ads
        - Google: https://www.google.com/settings/ads/anonymous
        - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

        Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

        Do not track
        Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

        Your rights
        If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

        Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

        Data retention
        When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

        Changes
        We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

        Minors
        The Site is not intended for individuals under the age of 18.

        Contact us
        For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@alonuko.co.uk or by mail using the details provided below:

        ALONUKO
        [Re: Privacy Compliance Officer]
        Alonuko Ltd, 214, Unit 7, Harrington Way, Charlton, LONDON, SE185NR, United Kingdom